No Authorisation

My daughter was taken to Louie Leipoldt Medi Clinic and was referred to a specialist. The doctor at the hospital forwarded the referral to Discovery on the 9th of Feb 2015 and up until today we have no authorization. Emile (Consultant) has advised that the referral was sent to an approval consultant, which couldn't make any decision and forwarded the case to board who will then take another 48 hours for an approval. In the mean time our daughter is enduring the embarrassment of the thing growing on her body, we have wasted all our airtime, no feedback from discovery, do we continue payments to discovery? Either the doctors employed by Medi Clinic are *********** or discovery's internal processes are not up to speed of a leading Medical Health Market share holder!