No auth

I was a discovery member forever, and I never had any problems with them. I had to leave discovery due to financial reasons a few years back and rejoined last year. I've recently started having medical issues and went to the gp after my 3 month waiting period. He decided that I would need to see a specialist for the problem. It took me more than 2 week just to get auth for the visit to the specialist. I had to phone them constantly to ask if they had received my pma form. Eventually got to see the specialist and he decided that the procedure in hospital was necessary cause I react to other medication. So again I app**** for auth. And again I had to phone constantly for this pma form making sure the gp got it, the making sure they got it ect. And still one day before my procedure needs to be done I still don't have auth. Cause they now need to investigate for another 7 days. They want to treat you like a ******** for using a service that you pay for every month. This is unacceptable and humiliating. So basically you need to be investigated for every single thing cause you haven't been on the medical aid for 12 months. So this means I now need to give these people money every month for a year before you can get some kind of help from them. What is the point in having a medical aid if it take longer than a state hospital to get help.