No assistance, No care, No compassion. No feedback

To date i am still awaiting feedback on my spouse’s authorization, he was hospitalized from 6th August -11 August with no news from the medical aid. Imagine paying almost R6k and being told your partner recently join, we done trust you enough to authorize his hospital stay????i am really disappointed in Discovery authorization team, I guess i need to assume that they have rejected this claim fore reasons only known to them. Day 14 no feedback from Discovery im quite sure only after seeing this, will they reach out. I am not getting my money’s worth ????