No assistance from Vitality

I tried getting assistance for a query I had today. First I tried calling but kept having my call cut off. Then tried Ask Discovery, what a disaster, I had to mute notifications because I am being bombarded with messages telling me that I'm first in the queue and to wait 4 minutes to be assisted. I cannot get this to stop. And of course as is always to be expected, there is no agent that will assist you.

It seems that this (HP) is the only way to get help. My query was, what has happened to the gym booster cash back that should have been paid for April?..... Once again no communication.... Seems like they wait for people to forget and lose out.