No assistance from Discovery Health

Transcript of conversation between myself and Discovery after previous complain.

Discovery Health's reply: 07 Oct 2019, 08:15

Dear Michelle Neill

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply: 08 Oct 2019, 12:09

Dear Michelle Neill

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team

Michelle N: 11 Oct 2019, 18:27

This is nothing short of a joke. A representative from The Executive office in Pretoria contacted me and advised me to let my son's specialist contact a Discovery doctor as further motivation. Guess what?? The Discovery doctors refused to even take the specialist's call and the assistant was told that Discovery are not interested in discussing this issue any further as they will not be paying for the procedure. The call was ended with the discovery agent telling the specialist's assistant that they will cover a cornea graft with motivation. My son doesn't need a graft and the risks etc involved in this procedure are huge in comparison to the procedure that he requires. So not only can you NOT take advice from the executive office but it would seem that you have to undergo unnecessary complicated and more costly procedures in order for the fund to cover you. Extremely disappointed!!!!

I have also emailed Brad from the executive office in Pretoria but he obviously falls in line with the general " it's not my problem" attitude of Discovery Health