CK
Chirelle K

1 reviews | Active since Aug 2018

23 Apr 2020, 09:30

No assistance for COVID19 on Keycare Plus

We are on the KeyCare Plus plan and have been exposed at a retail shop in our area. According to Discovery call centre we must pay for the COVID19 test as we do not have savings. In which way is the medical aid helping the members from spreading a pandemic???? And they supposed to have set aside a budget for COVID19....yet we must pay for testing? I have a 12 year old child in my home with bronchiectasis whom I need to protect. How do I protect her if I cant test myself????

0
Replies (2)
Discovery Health
Discovery Health's reply23 Apr 2020, 10:12
Official
Dear Chirelle K
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply23 Apr 2020, 13:57
Official
Dear Chirelle K
 
We have contacted you and addressed your concerns. 
 
Regards 
Discovery Health Servicing Team