NO ASSISTANCE DURING COVID AS OUR SON LOST HIS DISCOVERY MEMBERSHIP

Our son had is own business but since COVID19 lost everything. To date he has not been able to revive the company. Due to all this he fell behind with his monthly contributions due to NO income and Discovery IMMEDIATELY suspended his membership. No assistance every offered to his in this crisis. To date they are insisting they he must pay his arrears (since suspension i must add - NO COVER AT ALL) before he can commence with this medical aid. Me and my husband is more than willing to pay his monthly contribution until all is good again. We sent an email to Discovery Health PLEAING for help, that they can waive the arrears and commence his cover from 1 December 2020 with us paying. This is very upsetting as a parent, as all the years prior to his he was a loyal paying member, and if you look at his claim history, HAD JUST ABOUT NO CLAIMS (very small). We as parents (whom is also loyal Discovery Health members for years, as well as Discovery Insure clients) begged Discovery Health to waive the outstanding fees and reinstate his membership.

I send a message online to Discovery Health with out predicament and plea, just to have a call centre lady call my son and had absolutely NO intension to help but just kept saying he must pay, sorry. We funny enough received an email from her, wanting his cellphone number to "further assist in our request", just to tell him to pay. There was absolutely NO ASSISTANCE. What kind of help is that? Did she not get the just of the request / plea. We are at our wits end with them and i am really considering cancelling ALL dealing with them.