No assistance at all!!!!

2 years back I took out medical aid for my niece, which I pay for. The application form clearly states that I’m paying for it, and every month money comes out of my account. 3 weeks back I phoned Discovery to send me a letter confirming that I’m paying for her, so I can do my tax returns. I was told that they would phone her to confirm that they can send the letter to me, which they did immediately after my call and she gave them the consent. Three weeks later no letter coming!!!!! Then we call again and this time around my niece calls. She is told they can’t send the letter because according to your records my niece is the bank account holder.

Now this is frustrating on two points. Firstly HOW COME NO ONE PHONED OR HAVE FEEDBACK FOR THREE WEEKS??? Secondly, you have my application form which CLEARLY states that I’m the bank account holder. Not only that, I’m a Discovery Bank client and it’s easy to check who the account holder is. This is just plain laziness!!! How could be that a 16 year old would be paying her own medical aid premiums????? Please can I have the letter because I want to do my taxes