CP
Charmaine P
1 reviews | Active since Apr 2010
11 Aug 2021, 15:07
No assistance
We have been struggling to get a claim paid since submission on 30th July First rejected on incorrect practice number - when it was just covered on the invoice Resubmitted and when calling (called numerous times now) call drops constantly and NO ONE calls back.... ANYWAY, to be told that the service provider for the SAME claim? NOT OUR PROBLEM, get your money back from the service provider, we paid them and its our claim to get the money back NOT THEIRS. WHEN WILL SOMEONE ACTUALYL CALL US BACK AND HELP US.... THSI IS SUCH BAD SERVICE
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
12 Aug 2021, 07:31Dear Charmaine P
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply12 Aug 2021, 07:31
Official
Dear Charmaine P
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
13 Aug 2021, 14:24Dear Charmaine P
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply13 Aug 2021, 14:24
Official
Dear Charmaine P
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
CP
Charmaine P's updateReviewer Update
31 Aug 2021, 11:47This is STILL NOT SORTED - my gosh. I CANNOT understand
1. No one can load consent so that i can make the calls
2. NO ONE can get the banking detail change sorted
3. we CALL and CALL and CALL and the call gets cut and NO ONE BOTHERS CALLING BACK????????
What kind of service is this from Discovery????
PLEASE WE WANT OUR MONEY BACK BY COB TODAY
1. No one can load consent so that i can make the calls
2. NO ONE can get the banking detail change sorted
3. we CALL and CALL and CALL and the call gets cut and NO ONE BOTHERS CALLING BACK????????
What kind of service is this from Discovery????
PLEASE WE WANT OUR MONEY BACK BY COB TODAY
CP
Charmaine P's update31 Aug 2021, 11:47
Reviewer Update
This is STILL NOT SORTED - my gosh. I CANNOT understand
1. No one can load consent so that i can make the calls
2. NO ONE can get the banking detail change sorted
3. we CALL and CALL and CALL and the call gets cut and NO ONE BOTHERS CALLING BACK????????
What kind of service is this from Discovery????
PLEASE WE WANT OUR MONEY BACK BY COB TODAY
1. No one can load consent so that i can make the calls
2. NO ONE can get the banking detail change sorted
3. we CALL and CALL and CALL and the call gets cut and NO ONE BOTHERS CALLING BACK????????
What kind of service is this from Discovery????
PLEASE WE WANT OUR MONEY BACK BY COB TODAY
Discovery Health's replyOfficial
01 Sept 2021, 15:04Dear Charmaine P
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply01 Sept 2021, 15:04
Official
Dear Charmaine P
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team