No answers to debiting questions

I am trying to contact Discovery regarding my debit order which has not off for 2 months now. Nobody is replying to my mails for 2 weeks and there is apparently no one who answers calls as all the answers are automated. I tried to update my banking details on the app yesterday and it stated it was successful. I need to know when you will be debiting my account as I need my chronic medication and without you debiting my premium I have no access to my meds. I can also not EFT without a clear answer from Discovery as I do not wish for double-premiums to go off. Can Discovery please assist everyone during this time and not make it an excuse to slack on customer service.