No accountabilty for bad service

In the last two months I have spent more time on the phone with Discovery than any other company because at first, even though I sent the forms in June, my membership was only activated on 13 July. So for 2 weeks I had no membership number, no medical aid. YET I had to pay the full month's premium for July.<br> <br> I also had to struggle for my Vitality points to be re-instated, and this was not done without ME calling (several times) and asking you to do this. Each time being fed some BS about 'your system' giving you problems.<br> <br> And then, when I'm supposed to be double debited for July and August on the 1st of this month nothing happens. Once again I had to contact you to find out why I wasn't debited, to be told that the payments didn't go through because I supp**** incorrect banking details. But what I had supp**** was correct, what you captured on your system was wrong. And the icing on the cake - you suspend my account for non payment. REALLY don't appreciate that my access to healthcare was put at risk because of this mistake.<br> Thanks to Biren yesterday for finally helping sort it out but have really had it with your s*** service and not being able to get the basics right.