No Accountability!!!! ATTENTION Mujeeb Bray!!!!

<p>Discovery Health customer service simply takes no accountability for their errors. I called the Call Centre a few months ago and received the most ********** service and incorrect information, now months down the line to my detriment. I am 24 weeks pregnant and have been told on my Coastal Saver that my insured network beneift will cover me for 8 scans and 8 visits. Discovery has admitted several times that i have been mislead and given the woring information. They have agreed to pay the oustanding claim, but are refusing to honour what i have been told. When i called in initially and received the information, i planned financially according to that information that was given to me. The very reason for me enquiring was to do financial planning and i have planned according to this. This is shocking news for me to receive so close to the end of pregnancy, I am not happy at all. I would like discovery to take full accountability for what i have been told as i have been implictaed financially in a big way. with 2.5 months left to go in my pregnancy and R1400 per scan and visit combined, this si not something i have planned for and its is unacceptable that you didnt even have the decency to call me back. I am expecting that at least 4 visits and scans are honoured as this is what i have left for my pregnancy and this is less than what you have promised me. I would like a response from the Head of Service Mujeeb Bray personally as this is unacceptable service from such a reputable brand!!!!!!!</p>