No access to online profile no progress

<p>I have been with discovery the past 3 years and had no issues at the end of 2016 I was retrenched and cancelled my membership. 1 July 2017 I was back on the scheme with lots of back and forth and hustles. I have a discovery card and discovery insure and my new discovery health was supposed to then be added to this existing profile. This was not done app by new business they instead created a new profile . I now apparently have 3 profilesand they need to cancel and merge them into my existing. I called 10 June and was told this would be sorted in three days NOTHING was done. I called 25 July this time after being moved from department to department and being asked questions I was helped by a lady called Francine she said Friday latest Monday 31st she would have followed up and would call me back. Exactly a week later there has been no change I cant access my discovery health information on my app or my profile I do not reciece the notifications when i use the medical aid for claims and approved claims and the lady said it was due to the medd with the profile. I can not find near doctors under discovery because i have access to my health profile i cant keep calling discovery the back and forth is upsetting to me and very time consuming AS WELL!! can someone at DISCOVERY HEALTH SORT THIS OUT LINK MY MEDICAL AID TO MY PROFILE AND MOVE ON. I am SO tired of this back and forth this is frustrating.</p> <p> </p> <p> </p>