NIPT not Paid after fully authorised!

I received authorisation to have a NIPT test done on the 5th of June 2019. The test was completed on the 6th of June. Lancet Laboratories was only paid R 1,409.07 out of the total amount of R6695 required. I was told multiple times by various employees that this was a mistake and the amount of R 1,409.07 was taken from my Specialist Benefit instead of the Maternity Benefit that should cover the entire amount. TO DATE this has not been resolved. One employee, Anika, is the only one that has consistently kept me updated and actually called back to state that from the get-go mistakes were made with regards to my NIPT payment. However, she has not been able to resolve anything as of yet. In fact, the R 1,409.07 that was initially paid to Lancet has now been retracted!!!!! This means Lancet is now owed the ENTIRE amount of R6695.

I am shocked it takes this long to resolve a query that was AUTHORISED by yourselves.