NIPT Authorisation

On 16 Jan my doctor send a letter of motivation for me to get authorisation for the Non-Invasive Prenatal Testing (NIPT). Yesterday we got feedback from Kubashnie Moodley that it can't be authorised as my maternity benefit is not active and I have to CALL customer care to activate it. Firstly, I activated it on my app months ago and I have already used some of the benefits. Secondly, you don't call to activate it, you activate on the app or website. Even me, as a customer knows this, why does your staff advise me wrongly. I called regardless and the service adviser confirmed it was activated already and that yes, you cannot call to activate.

Now please can you just let me know whether this can be authorised or not, I am pregnant and I don't think it is necessary for me to have to stress about this not getting authorised due to incompetencies on your side.