cC
cbelsham C

1 reviews | Active since Jun 2016

28 Jun 2016, 06:10

Nice Business to do people with

<p>after a most frustrating month of trying to get Discovery Health to meet its obligations I am left with the distinct impression that they are a faceless, psychopathic, callously indifferent organisation that uses obsufication, red tape, and bureaucracy and bullying tactics to avoid its obligations.</p> <p>There is a huge disconnect between their public stance of being caring and empathetic towards members and the actual experience.<br />I suspect that the only interests they really have at heart are their shareholders and the stock price.</p> <p>Moreover they continue to use Prescribed Minimum Benefits (PMB's) in a way that has been declared ******* by the courts.</p> <p>In my particular case its been uphill all the way and I am out of pocket on one surgeons account of R94 000 to the tune of R60 000</p>

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Replies (3)
Discovery Health
Discovery Health's reply28 Jun 2016, 06:22
Official

Dear Clive

Thank you for calling our attention to this issue. We will provide you with feedback as soon as possible.

Regards
Discovery Health Servicing

Discovery Health
Discovery Health's reply11 Jul 2016, 16:42
Official

Dear Clive

Thank you for raising your concerns with us.

As discussed, we have contacted your provider and requested the necessary clinical information. Once we receive this information we’ll escalate your query accordingly and confirm the outcome.

Regards

Dima

Discovery Health
Discovery Health's reply22 Jul 2016, 09:39
Official

Hi Clive

We’ve emailed you to confirm that this matter has been settled. Please be in touch if you have any other concerns.

Regards
Dima