Next Best Action completed and all support being ignored.

I have a query logged for a NBA on Personal Health Pathways for R500 personal fund and 1000 miles which is still not resolved and this was logged on 23 June.

For context:

The task get a flu vaccine expired on 21/06/2025.

The rewards associated to that task was R500 and 1000 miles.

I got the vaccine on the 18/06/2025 and the claim also reflects.

Now the task expired, there is a new flu vaccine but the rewards are less.

Consultant agreed they can see this and will have a call logged to get the R500 health fund and 1000miles awarded

Every time I speak to someone they tell me 2-3 working days and they dont get back to me.

We pay ridiculous amounts to be with Discovery, our premiums are increased and savings decreased. We get this carrot dangled to make more savings and then it doesnt work and we end up spending money on medical costs.

I have escalated this 4 times and nobody has resolved this simple thing!