New Vitality rewards structure not worth considering for new and existing clients

I was a big fan of Discovery Vitality and their rewards. I used to advocate it to friends and family, some even calling me a Discovery salesman.

Recently, the rewards structure has changed and I can say with real confidence that it was done deliberately to make more money as clients are receiving next to no rewards.

Previously I received a bonus reward when I made my 3 goals. Now I only get 3 and the minimum tiles are 100 each of which there are 3. I have yet to land on any of my so called "personalised tiles" and the amount of miles I receive are next to nothing compared to the previous structure, which is (in my opinion), the major value add of the service. In addition to this, the spend goal has also increased. I am a Discovery bank client with a Black card who really takes their finances seriously and aim to not spend where I do not have to. I now need to spend R1000's of rands per WEEK just to get that reward because my spend goal increased a lot for a big ticket item that I had to pay (although I received funds back and Discovery did not take that into account), which is totally crazy. This is also now meaning that I'm not making my 3 goals each week and therefore I am having to pay for my iPhone benefit which is more money lost.

I thought to write this review to just share the views of most clients. Al the clients I have spoke to feel the same and we are looking for other service providers as the current structure is not really making it worth it to pay a premium in fees. All my colleagues and friends are also not advocating for the product anymore and the brand reputation (especially in my circle) is diminishing rapidly.

Discovery will probably do nothing about this, but thought to share and warm others that they pull you in and then make it more expensive each year.