New system - can't get through to anybody in Oncology

Item: Discovery Health
Rating: 2
Author: Mike G

It seems there is a new system in Discovery and it's almost impossible to get through to the Oncology call centre for assistance. I'm not sure how much I've spent on holding on, calls that drop or the line goes silent, but I still can't get through and have an urgent query.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

26 Mar 2021, 07:23

Dear Mike

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply26 Mar 2021, 07:23

Official

Dear Mike

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Mike G's updateReviewer Update

26 Mar 2021, 11:11

The Discovery team contacted me. It seems to be system teething problems but as always, they were able to assist in a professional manner. Thank you

Mike G's update26 Mar 2021, 11:11

Reviewer Update

The Discovery team contacted me. It seems to be system teething problems but as always, they were able to assist in a professional manner. Thank you

Discovery Health's replyOfficial

26 Mar 2021, 11:17

Dear Mike

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply26 Mar 2021, 11:17

Official

Dear Mike

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team