TS
Tamsyn S

1 reviews | Active since May 2014

22 Apr 2021, 06:16

New record of mistakes.

This is a new record - 8 processing errors in 1 single batch of claims. 3 incorrect payments to the member instead of the practice and 5 error codes for missing information that is not missing. I just don't know what to do anymore.

0
Replies (2)
Discovery Health
Discovery Health's reply22 Apr 2021, 06:32
Official
Dear Tamsyn
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply22 Apr 2021, 14:43
Official
Dear Tamsyn

We have contacted you regarding your query.
 
Regards 
Discovery Health Servicing Team