New Prescription
Today I tried to fill my new script at Clicks pharmacy and was told my service provider is locked on Dis-chem Direct until 30th August 2019.
I was not aware of this and did not consent to this. Somebody at Discovery Health or Med Express please release me from being locked to above service provider.
It is my wish to fill my new prescription at my local Clicks pharmacy, but it seem impossible to do! WHY?
What procedure should I follow? Kindly advise.
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Discovery Health's replyOfficial
25 Jul 2019, 07:51Dear Mr Hicks
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind regards
Discovery Health Service Team
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind regards
Discovery Health Service Team
Discovery Health's reply25 Jul 2019, 07:51
Official
Dear Mr Hicks
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind regards
Discovery Health Service Team
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind regards
Discovery Health Service Team
's updateReviewer Update
21 Aug 2019, 23:33 A new month with matter still unresolved.
Membership no: ***Last month I tried to order my Parkinson’s medication Teva-Carbilevo from Clicks pharmacy to no avail. I was informed that some time ago I received an over supply of Teva-Carbilevo and are not due for refill until 24/08/2019.At the time nobody bothered to explain to me how this could have happened other than to inform me that some time ago I received this item twice in one month. Yesterday I phoned MedXpress in dire hope to obtain Teva-Carbilevo and was told for the first time that my Neurologist was supposed to update my Teva-Carbilevo quantity from 135 to 150 tablets with the Discovery's Chronic department. Here I am looking at two reasons provided to me, which is no fault of mine.
Membership no: ***Last month I tried to order my Parkinson’s medication Teva-Carbilevo from Clicks pharmacy to no avail. I was informed that some time ago I received an over supply of Teva-Carbilevo and are not due for refill until 24/08/2019.At the time nobody bothered to explain to me how this could have happened other than to inform me that some time ago I received this item twice in one month. Yesterday I phoned MedXpress in dire hope to obtain Teva-Carbilevo and was told for the first time that my Neurologist was supposed to update my Teva-Carbilevo quantity from 135 to 150 tablets with the Discovery's Chronic department. Here I am looking at two reasons provided to me, which is no fault of mine.
- received twice in one month
- quantity was never updated
's update21 Aug 2019, 23:33
Reviewer Update
A new month with matter still unresolved.
Membership no: ***Last month I tried to order my Parkinson’s medication Teva-Carbilevo from Clicks pharmacy to no avail. I was informed that some time ago I received an over supply of Teva-Carbilevo and are not due for refill until 24/08/2019.At the time nobody bothered to explain to me how this could have happened other than to inform me that some time ago I received this item twice in one month. Yesterday I phoned MedXpress in dire hope to obtain Teva-Carbilevo and was told for the first time that my Neurologist was supposed to update my Teva-Carbilevo quantity from 135 to 150 tablets with the Discovery's Chronic department. Here I am looking at two reasons provided to me, which is no fault of mine.
Membership no: ***Last month I tried to order my Parkinson’s medication Teva-Carbilevo from Clicks pharmacy to no avail. I was informed that some time ago I received an over supply of Teva-Carbilevo and are not due for refill until 24/08/2019.At the time nobody bothered to explain to me how this could have happened other than to inform me that some time ago I received this item twice in one month. Yesterday I phoned MedXpress in dire hope to obtain Teva-Carbilevo and was told for the first time that my Neurologist was supposed to update my Teva-Carbilevo quantity from 135 to 150 tablets with the Discovery's Chronic department. Here I am looking at two reasons provided to me, which is no fault of mine.
- received twice in one month
- quantity was never updated