New Membership issues

I have recently joined Discovery Health on a Essential Smart Plan.

First of all the consultant advised that chronic medication is covered immediately, as there is a 3 month waiting period i have to see a specialist, why did they not advise that i need to see a specialist once i am on Discovery, i have been on Chronic for over 3 years with my previous medical aid, now i have to pay for a specialist just to apply for chronic.

Secondly you do not get a membership card on this plan, yes i did download the app on my phone but what if i am in a accident and unable to unlock my phone when in a accident? Is there any way that i can pay for a card, alternatively how would EMS know that i am on a medical aid, this poses a major risk and i would probably be taken to a Government hospital where i would receive terrible care or no care at all.

I know this plan is on the lower end of the plans offered but i specifically chose this plan as i do not use medical aid often other than for my chronic medication which is above R 300.00 per month.

Im really disappointed all the issues experienced.

Please could I have your response on email.