New member and already frustrated with the shocking service

Good day

I am a new member with Discovery from the 1st March 2018.

According to the documents received from Discovery Health my payment per month was R2773.00 and it is specified on my Discovery Health card that commencement of membership is the 1st March 2018, so why do I have to pay for two months and Discovery has also suspended my membership because of this situation. Is this how you treat new members?

Initially I was suppose to start my membership on the 1st February 2018 but again going through Hello Peter and some *********** call Centre agents, it was changed to commence 1st March 2018. I think that there is confusion around the date of commencing.

Unfortunately I noticed that an amount of R5546.00 which is the equivalent of two months payment was to be drawn from my account on the first. I did not have enough funds so the debit order was reversed.

Please assist in making the payment for one month as I started my membership on the 1st March 2018.

For a new member this is shocking service right from the start. If this is not resolved I will cancel my membership altogether.

My medical aid number is ********** 20 and my name is Mrs Maria De Nobrega .

Regards Maria de Nobrega