New clients and so far very unsatisfied.

We are new Discovery clients. It has been a struggle since day one. Firstly we arranged for cover from 1 August 2024. The consultant convinced us to sign up to Vitality as well. We did so. This has been a nightmare. Our Vitality was activated but our medical aid not yet, so we were sent from pillar to post. They told us we had to do a medical check at dischem. Arranged this, fasted and everything only to be told no we couldn't do it because our discovery medical aid isn't active. We thereafter again received communication from discovery asking us to go for our check up. We told them that we couldn't go because the medical wasn't active. They told us, that we should go. O my goodness this is craziness. I tried to register on the Discovery App. I inserted my ID number and then my cellphone number. Then I was informed my cellphone number isn't the one on the system and they couldn't register me! I must phone the contact center!!!! Come on!!! We registered a week ago. How could they not have the correct number for me on the system? I receive notifications and messages from Discovery but they don't have my correct number??????????????? Soooooooooooooooo frustrating!!