New Business Applications, the worst experience ever

Item: Discovery Health
Rating: 1
Author: Muzala V

After being a client for nearly 17 years with a broker for nearly 10 years, I believe they have become too big to care. Upon my medical aid lapsing, new business application is now taken me more than 4 months. As on Friday, they now want a letter from Home Affairs, I really don't understand the logic, when I am their existing client on motor insurance Is there a supervisor, or system that alerts how long the application is in the system?

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

25 Nov 2019, 09:32

Dear Muzala Vuylsteke

We received your message and we’re looking into the matter.

Regards
Discovery Health Servicing Team

Discovery Health's reply25 Nov 2019, 09:32

Official

Dear Muzala Vuylsteke

We received your message and we’re looking into the matter.

Regards
Discovery Health Servicing Team

Muzala V's updateReviewer Update

25 Nov 2019, 10:10

Thank you for the response, I just hope looking into it won't take another 4 months.

Muzala V's update25 Nov 2019, 10:10

Reviewer Update

Thank you for the response, I just hope looking into it won't take another 4 months.

Discovery Health's replyOfficial

27 Nov 2019, 14:20

Dear Muzala V

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply27 Nov 2019, 14:20

Official

Dear Muzala V

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Muzala V's updateReviewer Update

27 Nov 2019, 18:12

The concerns were finally resolved today. Thanks.

Muzala V's update27 Nov 2019, 18:12

Reviewer Update

The concerns were finally resolved today. Thanks.