BF
Burnadette F

1 reviews | Active since Oct 2012

28 Mar 2017, 12:58

New business application - dragging since 2/2/17

<p>My dad app**** for membership on discovery health. The initial application was sent on the 02/02/17. Several exeptions were raised. Every time we will only be made aware of the exeptions when we call discovery to enquire about the status of the application. Today again the exeption was raised that the application form was not dated. It was dated afterwards and resend. When we phoned again, they said a signature should be put beneath the date because they do not know who've put in the date. Nitty gritty stuff all the time - I don't know why do we even continue to apply for membership with Discovery??? Most terrible service - and this happen every time when I phone. (discovery, trace your last tracking number ********** and just look at all the exeptions that were raised with the application. Absolutely insane).</p>

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Replies (2)
Discovery Health
Discovery Health's reply28 Mar 2017, 14:37
Official

Dear burnadette1

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply30 Mar 2017, 15:42
Official

Dear burnadette1

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team