New Born Registration Delays resulting in Claim Rejections!!! Incompetence!!!

My wife gave birth on 10 December 2019, and as such we made it our point to add our new born daughter to the medical aid and contacted them shortly thereafter. Only on 19 December 2019 they sent us an email with the required application form to add the baby. We filled the required form and accordingly sent it to them, and they advised that they require a Birth Certificate, which we sent to them on 31 December 2019. Claims from healthcare providers including the hospital came through in January and they were rejected because the baby has not been registered. When we called Discovery we were informed that they had technical difficulties to 'attach' documents to the application on their systems, which resulted in the delay in the registration. Further, it appeared as though the application form was not captured correctly by the agent which initially dealt with the matter, and it had to be done from scratch, and the attachment was still an issue after spending hours on the phone with the agent. We were provided with the refer no: *120*345678**** and still the baby is not registered!??? Meanwhile healthcare providers are constantly calling and demanding payment on something which is discovery's fault! This is utterly unacceptable, and frankly speaking incompetence of the highest order!!! Resolve this matter and pay the claims urgently!!!