NEW APPLICATION TAKING ALMOST 3 MONTHS

Applying for Medical Aid with Discovery Health on 14-Sep-2015, and answering honestly to question 11, i.e. If I or any of my dependents received medical advice or treatment for symptoms not yet diagnosed by a medical professional in the last 12 months, the application is to date till not finalised. I received medical advice in August 2015 for symptoms relating to pain in the joints. The GP that attended to me suspected rheumatoid arthritis and advised that further investigation be done by a rheumatoid specialist. Due to this, I paid for blood tests to be done as instructed by Discovery's underwriting department. The lab tests revealed negatively for Rheumatoid Arthritis. Today, I received a phone call from Discovery's Underwriting department, who are now insisting that further tests be done for all Arthritis, even though this was never the initial findings of the GP. The run-around I have received from Discovery Health since submitting the online application, from the sales agents, their New Applications division through to their Underwriting department has been one of extreme frustration. Prior to leaving Discovery Health, I was a member for over 16 years.