1 reviews | Active since Mar 2016
New application taking 8 working days
after emailing discovery to add my fiance onto my health plan on the 25/02/2016 i received a mail that my query has been forwarded to new bussiness with a refernce of *** and that it will be handled within 2 to 3 working days knowing that a new depentant can not take longer than this i had cancelled my fiances current medical aid i than emailed again asking for feedback and got a refernce for my email of ***.i am still awaiting a call from discovery i have not even received avknowaglement that my querey is being attened to i than called in with my reference numbers and waited close to 10 minues to speak to a con****ant befroe i gave up and put the phone down i trust this company with my families well being if this is the kind of service we as customers recieve i dont see how discovery can expect us to not to be lookig for better service elsewhere.service like this will be the reason i cancelle my membership and seak better health plans
Thank you for your comment.
We have investigated your query and found that your application could not be finalised due to outstanding requirements. These requirements were sent to your nominated broker on record so they may not only advise you on the requirement but also collate all information before sending these back to us. As your broker details were outdated, this was not received by you, and caused a delay in finalising your application, as all new business correspondence is sent to the broker on record. We have confirmed that since then, all outstanding requirements have been received and your fianc? has been added to your membership.
We await your instruction in amending your broker details and thank you for allowing us to assist.
Regards
Norman
Thank you for your comment.
We have investigated your query and found that your application could not be finalised due to outstanding requirements. These requirements were sent to your nominated broker on record so they may not only advise you on the requirement but also collate all information before sending these back to us. As your broker details were outdated, this was not received by you, and caused a delay in finalising your application, as all new business correspondence is sent to the broker on record. We have confirmed that since then, all outstanding requirements have been received and your fianc? has been added to your membership.
We await your instruction in amending your broker details and thank you for allowing us to assist.
Regards
Norman