New Application Process NO GOOD

My daughter started working and we needed to move her from my plan to her own. I started the process by asking Discovery what needs to be done. The answer was" Fill in this document and it will take 4-7 working days". We did that. On day 7 , I phoned the call centre. Application was not processed yet !!! They still need some information. Asking if somebody contacted us to get the additional info, the answer was not yet !! So we provided them with the required information. I received an email stating the next process will take 24 hours. After 48 hours I contacted the call centre again, the answer: " we are waiting for withdrawal" They are now waiting for my withdrawal. The lady informed me that this process would only be completed in January We have not once received decent feedback on what is the status or what should happen next. I tried to start with this process early to get everything in place. I have seen this new application frustration in a few reviews.