JH
Joann H

1 reviews | Active since Mar 2009

10 Jun 2016, 13:35

NEVER respond to email

<p>I have been struggling for over two months to get my MSA paid out to me despite having sent several requests and their requirements constantly changing each time i called. They advised that they had sent my request through after i sent a really ugly email but STILL no response. They don't care after you leave that is the bottom line. I need my money to pay dentist bills and yet they won't give me my money until five months down the line which is only mid way through next month..</p> <p>If i am ever in a financial situation where i can afford medical aid again Discovery will not even be an option. That after i have been a member for over 10 years.</p> <p>YOU SUCK!</p>

0
Replies (2)
Discovery Health
Discovery Health's reply10 Jun 2016, 14:04
Official

Dear JESmith

Thank you for speaking to us and allowing us to address your concerns. We’ll contact you with feedback soon.

Regards
Discovery Health Servicing

Discovery Health
Discovery Health's reply14 Jun 2016, 13:26
Official

Dear JESmith

Thank you for speaking to me today and confirming resolution of your query. Please contact us if you have any further queries and we will gladly assist.

Regards
Sirgree