Never get Chronic Meds on time nor updated on time

Since discovery announced this new service we were a bit annoyed as Dis-chem was an easy way to collect your medication. Now with the system I have had about 5 times over the span of last year received responses that your script has been received and that you need to phone in (why i don't know) to update the script. Once I did this you will receive a message to say it has been placed...never have I received one. To put it simply this process is managed horribly and with my wife's epilepsy medication we have had to 4 times get emergency scripts from the Neuro for her...each time costing us +-R400. This is so annoying even thinking back about these cases. Now I am just really annoyed as we have tried 3 weeks ago renew the new script but never received an automated response saying it has been received and now no one at Medxpress can help me either shoving me to Chronic which doesn't even answer after 15min....Discovery Medxpress....my biggest HATE of discovery but probably not for long...