Never believe that Discovery gives a damn or wants to help...

1 star is actually too much... .it should be 0.01 for the effort that some of the call centre agents put in to assist....

With no communication going out to member to notify them that the system is down, you get to a doctor on a Sunday, where the membership of your baby is not shows, thus they have no way to confirm he is a member, and only because you (the main member) have been there before, do they accept him to see the doctor - only to get to the pharmacy and be advised they cannot dispense the medicine if you do not pay cash, because Discovery is offline. After numerous failed attempts to get the claim through the system, you end up doing what? You pay over R 10 000 a month for medical aid, so having cash aside at the end of a month may be normal for Discovery, but for the normal people among us, we do not always have thousands lying around to pay cash when their system is down... and the Pharmacy cannot merely dispense not knowing or being able to see that there is enough funds in the MSA.... which you also cannot see on the app, because that didn't work either on the beautiful Sunday... When you call Discovery, no one is available... Call on Monday and all they have is excuses, no estimated time that it will be fixed, and no explanation as to why no communication was sent out or what contingency plan Discovery has in place for instances like this... The doctor SHOULD help you, the Pharmacy SHOULD process it... How SHOULD they do it without a guarantee that they will get their money back... if an MSA is depleted? Spend thousands of rands on debt collecting, because your system is down and you do not feel the need to inform members when it happens?

You are very quick to get your marketing emails out to get people to join some or other program, have calls go out to try and get people to spend their MSA on checks to get some other supposed benefit unlocked.... But when they will not be able to get to see a doctor or get medicine... Then you are quiet...

Maybe because you believe you do not have competitors in the market, you feel you can treat members any way you please? Or because you know other medical aids will have waiting periods for most members, so they won't leave, because of the schlep! Lovely to know you can control your members, isn't it?

You do have to know that future business will be affected by your current treatment of members, because member 1 may not have the energy to move, but they will most probably not add their dependents to their plan, but rather take out another plan with another service provider and tell everyone who is interested (and so many people actually ARE interested in hearing the bad instead of the good) to NEVER use Discovery or any of their products.

As a member, believe me, when I hear Discovery, my immediate response is, "don't do it", "stay away", "horrible" and when someone asks me which plan I would recommend, my response is "Nothing from Discovery, choose something else and take GAP Cover"

My father has had to forfeit his Cancer treatment, because he couldn't afford the 50% co-payment every 2-3 weeks when he had to go for treatment, because Discovery doesn't feel he will live long enough to warrant him being treated with the regime proposed by his doctor... They said find a new regime that we do cover and we'll reconsider... (whether it will work or not...)

They do not understand that the cancer in organ 1(colon) can metastasize in cancer in organ 2 (liver) - which is actually very common and the first organ spreads to if first treatment fails... - but it is still classified as colon cancer... so treating the liver, is not approved by them, because he has colon cancer, not liver cancer, so they do not approve treatment for the liver, because he doesn't have liver cancer, he has colon cancer.... IN His liver!!!

Convincingly the worst service provider.... The plans are comprehensive enough, but the service they offer..... what service?