1 reviews | Active since Jun 2016
Never been so frustrated!
<p>I am currently a member of Discovery/Tsogo Sun medical scheme (Classic Saver). Before that my husband was on Discovery Comprehensive for over 10 years. On the 8th of March i will be leaving my employer but i don't want my family to not have any medical cover. I contacted Discovery to ask for options, Bessie sent me the booklet with all the various plans. I then picked KeyCare as i think it will be affordabe while i look for employment. Today i called Bessie to discuss this plan, now she tells me that i need to supply 3 payslips or my husband must supply three payslips before i can be considered for this. Alternatively i must apply for the Essential plan which is twice expensive than the KeyCare. And for that Essential i will not need to submit any supporting documnets. I mean for the affordable plan i must provide DNA samples but for the expensive one i can just get it, so no questions on how i will pay for the expensive ones but million questions on how i will afford the less expensive cover???? My husband temps with Kelly once in a while so i don't know where he is menat to get the three consecutive payslips, I am the one who took the initiative to want to cover my family not my husband. Now i am told you either get payslips or no cover! Payslips from where when we are both not employed? Now i understand why Clientele and them flourish with their Hospital covers, Discovery does not care about your long standing clients. I am highly disapointed!</p>
Dear connie-conza
Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.
Regards
Discovery Health Servicing Team
Dear connie-conza
Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.
Regards
Discovery Health Servicing Team
Dear connie-conza
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear connie-conza
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear connie-conza
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear connie-conza
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Yes lovely, you got another call cetre agent to call me from a noisy place to tell me exactly what Bessie told me! Basically i must just take it or leave it. Well done Discovery! !"Rolls eyse"
Yes lovely, you got another call cetre agent to call me from a noisy place to tell me exactly what Bessie told me! Basically i must just take it or leave it. Well done Discovery! !"Rolls eyse"
