CM
Connie M

1 reviews | Active since Jun 2016

16 Feb 2017, 10:42

Never been so frustrated!

<p>I am currently a member of Discovery/Tsogo Sun medical scheme (Classic Saver). Before that my husband was on Discovery Comprehensive for over 10 years. On the 8th of March i will be leaving my employer but i don't want my family to not have any medical cover. I contacted Discovery to ask for options, Bessie sent me the booklet with all the various plans. I then picked KeyCare as i think it will be affordabe while i look for employment. Today i called Bessie to discuss this plan, now she tells me that i need to supply 3 payslips or my husband must supply three payslips before i can be considered for this. Alternatively i must apply for the Essential plan which is twice expensive than the KeyCare. And for that Essential i will not need to submit any supporting documnets. I mean for the affordable plan i must provide DNA samples but for the expensive one i can just get it, so no questions on how i will pay for the expensive ones but million questions on how i will afford the less expensive cover???? My husband temps with Kelly once in a while so i don't know where he is menat to get the three consecutive payslips, I am the one who took the initiative to want to cover my family not my husband. Now i am told you either get payslips or no cover! Payslips from where when we are both not employed? Now i understand why Clientele and them flourish with their Hospital covers, Discovery does not care about your long standing clients. I am highly disapointed!</p>

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Replies (4)
Discovery Health
Discovery Health's reply16 Feb 2017, 11:25
Official

Dear connie-conza

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply17 Feb 2017, 08:59
Official

Dear connie-conza

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply17 Feb 2017, 08:59
Official

Dear connie-conza

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

CM
Connie M's update17 Feb 2017, 09:22
Reviewer Update

Yes lovely, you got another call cetre agent to call me from a noisy place to tell me exactly what Bessie told me! Basically i must just take it or leave it. Well done Discovery! !"Rolls eyse"