Negligent conduct

It took me almost 3 weeks to change my debit order details from my personal account to our company account. I then received confirmation from Discovery that it has been successfully changed. Then on the 5th of December I receive an e-mail stating that because of an outstanding contribution my benefits have been stopped. It has now been 5 days since I logged a complaint, and I still haven’t received any feedback from anyone at Discovery. So currently I don’t have medical cover and no one at Discovery seems to care about it