Negligent and Poor service

Item: Discovery Health
Rating: 1
Author: Latasha S

I am tired of chasing after call centre agents to look at my claim properly. Every time it’s submitted it’s partially looked into. Discovery owes me money which looks like they don’t want to pay me.

Can someone look into the below reference urgently and get back to me with a proper feedback and refund.

Claim ***

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

25 Nov 2021, 12:24

Dear Latasha S We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

Discovery Health's reply25 Nov 2021, 12:24

Official

Dear Latasha S We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

25 Nov 2021, 13:49

Dear Latasha S We have contacted you regarding your query. Regards Discovery Health Servicing Team

Discovery Health's reply25 Nov 2021, 13:49

Official

Dear Latasha S We have contacted you regarding your query. Regards Discovery Health Servicing Team

Latasha S's updateReviewer Update

25 Nov 2021, 14:17

Thank you for finally providing proper feedback and looking into this so swiftly!

Call centre agents should be trained and educated about your processes to avoid such complaints in future.

Latasha S's update25 Nov 2021, 14:17

Reviewer Update

Thank you for finally providing proper feedback and looking into this so swiftly!

Call centre agents should be trained and educated about your processes to avoid such complaints in future.

Discovery Health's replyOfficial

26 Nov 2021, 07:18

Dear Latasha S

Thank you for the excellent feedback.

RegardsDiscovery Health Servicing Team

Discovery Health's reply26 Nov 2021, 07:18

Official

Dear Latasha S

Thank you for the excellent feedback.

RegardsDiscovery Health Servicing Team