NEGLIGENCE from DISCOVERY MEDICAL AID

I am disgusted and infuriated with the pathetic and *********** services provided by DISCOVERY MEDICAL AID!!! My fiancé who has been on this medical aid from January to date has been declined to do a crucial procedure in hospital yet the medical aid plan that he is currently on covers what's needed to be done. Even after speaking to an agent and was told that this is covered, his pre-authorization has been declined leaving even his specialists confused. There has been complaints made to discovery by myself and my partner for over a month concerning a benefit needing to be activated as it was in use and to date we have no response. I am appalled with the customer service and especially about different agents giving us extremely different feedbacks. We will be taking legal action as this is a fault of DISCOVERY AND THIS IS NEGLIGENCE on their side which is resulting in my partners health being compromised. NO AGENT MENTIONED that this will not be covered we were assured by them that all is in order. DISCOVERY and their staff involved in this situation is responsible for not following up as requested to activate this benefit even though multiple calls were made. My partner is in intense pain even medication does not assist and is needed to do this procedure as medically advised and DISCOVERY shows no empathy, no care to even return my call on this matter. We will be terminating this policy in due time as we are disgusted with the putrid care shown in a critical situation as such!