*Negligence & financial prejudice elderly member failed* I repeatedly asked Discovery to make me the primary contact for my 63-year-old mother (pensioner, not tech-savvy)

*Negligence & financial prejudice elderly member failed* I repeatedly asked Discovery to make me the primary contact for my 63-year-old mother (pensioner, not tech-savvy). I PAY her medical aid from my account. These requests were ignored. Discovery claims they sent a critical email in Feb—she never received it. No follow-ups, no alternative contact. Result: my debit order jumps from ±R2000 to R4975 with zero proper notice. I spent 1h10 on a call (50 mins on hold), was promised the email would be sent still nothing. Now I must urgently provide documents not requested in 6 years because of THEIR failure. This is negligence and a clear TCF failure. Fix this urgently or I escalate to the Council for Medical Schemes.