Neglecting your Members

I have sent numerous e mails to Discovery Health regarding my medical plan, and the payment thereof, recently i feel into a financial struggle and i could not pay my premiums, i have asked Discovery to please assist me with this, as i am unable to pay as a result of a financial situation. I have not payed for September and October because i just did not have the finances, Discovery never bothered to contact me and assist with what i can perhaps do, as i see my membership has been suspended, BUT to my Surprise even though suspended, i am being charged irrespective that i do not have benefits or any pending claims ! Rediculous ! Do you not bother looking after your members ? Or is this just a money sucking thing ? I am in financial difficulties at the moment, and you cant even assist or pick up a phone and call and try to help, instead you slamming me for premiums but i have in the meantime been suspended and CANT USE my membership, so how can you demand premiums but you have rendered my membership useless ??? I cant use it but you demanding payment. This is disgusting and rediculous, you dont even reply to my e mails. I also asked that you change my contact number so i can make changes on my profile, NOT DONE, i need the number changed because everything members do on website or on app requires an OTP PIN which un this case i cant receive because i am no longer using *** so its useless sending an OTP to that number. Nothing was changed.