AN
Adele N
1 reviews | Active since Dec 2011
19 May 2015, 14:34
NEED TO A PERSON
Can someone from the claims department with a real email please contact me because if I get one more do not reply email from [Email Removed] I will cancel my membership with Discovery.<br> <br> How hard can it be to claim back an actual medical expense from Discovery from MY savings account. Yet when it comes to debit order day you have no problem taking my money.<br> <br> Do not bother phoning me, I want this in writing.
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Replies (1)
Discovery Health's replyOfficial
20 May 2015, 16:40Hello ***star***,
Thank you for your comment.
The claim you are referring to rejected due to incorrect information on the claim. Please note that as per legislation the following details must be on a claim to enable us to process it:
o your membership number
o details of your healthcare professional and practice number
o the date on which the service was provided
o the relevant consultation, procedure or NAPPI code and diagnostic (ICD-10) codes
o amounts charged
o the receipt for any claim you already paid for in cash
I am sorry that we are unable to process your claim with the information provided to us.
Regards
Arthi
Thank you for your comment.
The claim you are referring to rejected due to incorrect information on the claim. Please note that as per legislation the following details must be on a claim to enable us to process it:
o your membership number
o details of your healthcare professional and practice number
o the date on which the service was provided
o the relevant consultation, procedure or NAPPI code and diagnostic (ICD-10) codes
o amounts charged
o the receipt for any claim you already paid for in cash
I am sorry that we are unable to process your claim with the information provided to us.
Regards
Arthi
Discovery Health's reply20 May 2015, 16:40
Official
Hello ***star***,
Thank you for your comment.
The claim you are referring to rejected due to incorrect information on the claim. Please note that as per legislation the following details must be on a claim to enable us to process it:
o your membership number
o details of your healthcare professional and practice number
o the date on which the service was provided
o the relevant consultation, procedure or NAPPI code and diagnostic (ICD-10) codes
o amounts charged
o the receipt for any claim you already paid for in cash
I am sorry that we are unable to process your claim with the information provided to us.
Regards
Arthi
Thank you for your comment.
The claim you are referring to rejected due to incorrect information on the claim. Please note that as per legislation the following details must be on a claim to enable us to process it:
o your membership number
o details of your healthcare professional and practice number
o the date on which the service was provided
o the relevant consultation, procedure or NAPPI code and diagnostic (ICD-10) codes
o amounts charged
o the receipt for any claim you already paid for in cash
I am sorry that we are unable to process your claim with the information provided to us.
Regards
Arthi