MY SAVINGS USED TO PAY FOR KNOWN CIB, no advise, registration or genuine review

i have been a member since 2008, i am supposed to benefit from CIB, but Discovery has been deducting this benefit from my savings, without acknowledging that the medication is for CIB and approved. My GP did not advise or complete the CIB, Discovery is refusing to acknowledge my entitlement to CIB even crediting for this year only. I was neither advised or assisted of this benefit and had to pay from my savings, which have now been depleted, Discovery is not helping to credit my due expenses on CIB benefit and its because their system acknowledges i have been contributing and they took what is listed as chronic medicine from my savings? is there anyone who can reverse my monies and put back my savings asap?