DS
Dee S

1 reviews | Active since May 2016

09 May 2016, 13:01

My Rights have been violated by Discovery Healthcare

<p><font size="3" color="#000000" face="Calibri">Utterly disgusted by Discovery Healthcare. I apparently have been owing an amount from my previous medical aid savings which I have used up. I received no email/ communication in this regard. If anything was sent through I am not aware to the best of my knowledge as my address has changed multiple times since then. When this was eventually brought to my attention I settled all amounts owing through to Discovery. I tried to open up a store account recently and they have advised me that I have a default against. I then called through to TransUnion and they have advised me that Discovery has listed a default against my name. According to the South African Consumer Protection Agency, this is a violation of my rights as <strong style="mso-bidi-font-weight: normal;"><em style="mso-bidi-font-style: normal;">I did not receive any notification in writing from the creditor (Discovery) informing you of their intention to list your default payment on the credit bureau? Nor did I ever receive a 20 days notification in writing of the impending listing of your account on the credit bureau. </em></strong>Considering the fact that I have settled the amount in full I expect a removal from the credit bureau as a matter of urgency. I expect urgent feedback on this matter as it has caused a huge inconvenience for me.</font></p> <p>&nbsp;</p>

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Replies (1)
Discovery Health
Discovery Health's reply13 May 2016, 14:52
Official
Hi Dee*** Thank you for giving us the opportunity to respond. We can confirm that we did correspond with you through post as our Scheme rules state. We apologise that you did not receive it. We did receive full payment from you for your account and have sent instruction for the removal of your listing. If you require any further assistance, you are free to contact us directly. Regard Norman