DB
Dee B
1 reviews | Active since Sept 2016
27 Mar 2024, 16:17
My mother has passed please close her account
I keep on ringing Discovery and my calls drop. Then when I got through once I asked your consultant, Thandeka, to call me because of no airtime. She did. My mother passed away on 20 March and I was trying to sort out why there is a debit in her account. The call then dropped and no call back again. Please cancel my mother's account with immediate effect and do not try to debit another monthly contribution. I repeat, please close my Mother's account with Discovery.
Helpful (0)
Replies (1)0
Replies (1)Discovery Health's replyOfficial
28 Mar 2024, 07:00Dear Dee B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply28 Mar 2024, 07:00
Official
Dear Dee B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
