DB
Dee B

1 reviews | Active since Sept 2016

27 Mar 2024, 16:17

My mother has passed please close her account

I keep on ringing Discovery and my calls drop. Then when I got through once I asked your consultant, Thandeka, to call me because of no airtime. She did. My mother passed away on 20 March and I was trying to sort out why there is a debit in her account. The call then dropped and no call back again. Please cancel my mother's account with immediate effect and do not try to debit another monthly contribution. I repeat, please close my Mother's account with Discovery.

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Replies (1)
Discovery Health
Discovery Health's reply28 Mar 2024, 07:00
Official
Dear Dee B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team