My Medical Aid Contribution and Vitality lost in Discovery Accounts

I made a payment in June whilst overseas into my Discovery account but used an old reference. Discovery acknowledged the receipt of the payment and provided me with a new reference number. However Discovery did not transfer the deposit to my account and suspended my membership. This problem has now been dragging on for June, July and now August. I have sent proof of payment, bank account statements as requested. The mater remains unresolved. Discovery if someone has allocated my funds to the wrong account or misappropriated my funds it is your problem not mine. This is the first time I use Hello Peter to resolve this problem because emails and phone calls fall on deaf ears.