MY med aid and Vitality cancelled??

My employer have asked Discovery Health to move my medical aid to my name as it was/is under their name, and I left the company. As it is Discovery had now cancelled my medical aid instead of keeping and transferring it to me. They say it is still active and i told them its not as i get messages saying both my med aid and Vitality is inactive and unavailable. The whole month of December is paid both the installment and Vitality. I wanted to book my flight and accommodation through Vitality as they owe me discounts on that, and it wont allow me as they say its cancelled. I have also sent and urgent email to this person responsible (two now this afternoon) and got NO response back, accept that they say my med aid is active and the rest in process. Which is not true. I got an email from Discovery this afternoon saying my med aid had been cancelled! Kindly fix this as right now I cant book my flight etc! Also kindly transfer it to me not cancel it. No one has phoned me regarding which plan i would like for next year or for any other info.