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Jamie N

1 reviews | Active since Jan 2022

24 Feb 2025, 10:48

My fault for staying with Discovery

Once bitten twice shy i guess the blame is on me for staying with Discovery on this one. They sent correspondence to me on the 31st Dec 2024 about my cover, placing my on a hire income band which is correct. So, i decided let me increase my cover, pay more for "better" medical aid, only to be told that my chance to upgrade was in December and I missed their deadline. Ok, but i wasnt searching I was fine with my cover, you decided to change things and GIVING me an option to CHANGE my cover but not allowing me to because I 'missed" your deadline, you sent the letter to me at the end of YOUR deadline.

This ofcos was escalated and they gave me options such as Costal cover, I live in Johannesburg, not near any coast and 2 others that make 0 sense for me to have. So I cant upgrade nor can i downgrade, my only option is to accept the low hospital cover they offering with the higher premium or cancel. I was essentially given this choice by email on the 10th Jan 2025 from a "do not reply to" email address and no number, Anele Jantshi hasnt called me back to enquire, ask or confirm anything, today is the 24 Feb 2025.

0
Replies (6)
Discovery Health
Discovery Health's reply24 Feb 2025, 12:51
Official
Dear Jamie N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply25 Feb 2025, 16:59
Official
Dear Jamie N

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

JN
Jamie N's update27 Feb 2025, 08:33
Reviewer Update
The email that is sent has a NO REPLY TO and the lady contacted me once, it was my birthday, I apologies for celebrating my day and missing calls, the email that was sent, I am not sure if it was from her cos its signed "Discovery team" so there was no option to call back or email back! This service is so pathetic, its frustrates me that I am wasting even more time with this place. Offering me coastal cover when I live in JHB is beyond my imagination, unless you are willing to compensate travel cost each time i need to go to the coast for your cover? Cancel my cover effective the 31st of March 2025.
JN
Jamie N's update27 Feb 2025, 08:34
Reviewer Update
The email that is sent has a NO REPLY TO and the lady contacted me once, it was my birthday, I apologies for celebrating my day and missing calls, the email that was sent, I am not sure if it was from her cos its signed "Discovery team" so there was no option to call back or email back! This service is so pathetic, its frustrates me that I am wasting even more time with this place. Offering me coastal cover when I live in JHB is beyond my imagination, unless you are willing to compensate travel cost each time i need to go to the coast for your cover? Cancel my cover effective the 31st of March 2025.
Discovery Health
Discovery Health's reply04 Mar 2025, 11:51
Official
Dear Jamie N 

We are busy investigating your query and will contact you soon.

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply04 Mar 2025, 15:28
Official
 Dear Jamie N

We have been in touch with you to answer your comments. 

Regards
Discovery Health Servicing Team