cC
chantellt C

1 reviews | Active since Oct 2016

03 Oct 2016, 12:25

my emergency is not on their list of emergencies

<p>So 1 month I am on discovery medical aid and I needed to be admitted..but unfortunately discover has their own list of emergencies...so my understanding is I don't have a waiting period but shud I need an operation it needs to be invested as to why because I am 1 month on medical aid..according to a manager he said they can't give certain operations in case after they operate on me then I discontinue..so at least give them 9 months of my premiums first then they can approve without investigating well that was my understanding..no waiting periods apply only to certain procedures..not according to what the GP things is reason to admit..6 business to 8 business hours for approval and those humans at the call center repeat it as per there training guides.does a person camp outside the hospital...#and if they don't approve u..you are 6 to 8 hours stress free..mayb that's what discovery thinks...government seems hassle free..hectic!</p>

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Replies (6)
cC
chantellt C's update03 Oct 2016, 15:04
Reviewer Update
[empty]
Discovery Health
Discovery Health's reply03 Oct 2016, 16:44
Official

Dear chantell-twynham-stanley

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

cC
chantellt C's update03 Oct 2016, 18:34
Reviewer Update

It just gets better and better I spoke with discovery at 10h30 I gave the doctors fax number and my husband calls to follow up at 15:30..discovery never fax the doctor the form to the doctor...Omg...so when does my 6to 8 business hours start from when all I received was an sms saying at 10:38 they need to investigate the request! Obviously I am not feeling well so what now...I should of took my chances at the government hospital I would of being done by now!..what was discovery doing before my husband called...wow...!

cC
chantellt C's update05 Oct 2016, 13:00
Reviewer Update

No reply from discovery...

cC
chantellt C's update05 Oct 2016, 13:13
Reviewer Update

Discovery called...telephonic interview....said they will get back to me

Discovery Health
Discovery Health's reply05 Oct 2016, 14:14
Official

Dear chantell-twynham-stanley

We have contacted you with a resolution to your issues.

Regards
Heelan