My brother is dying Discovery!

Dear Discovery Health,<br> <br> My brother, Hardus Lombaard (on Core Essential plan), was diagnosed with Stage 2 Hodgkin's and non-Hodgkin's Lymphoma on Friday 6 February. He has always paid his medical insurance, NEVER skipping a month. The Core Essential plan entitles him to R200 000 per year for treatment. <br> The doctor's letter for authorisation was sent as 'Urgent Request' on Tuesday 10 February to Discovery. It is now 25 February. WHY ARE WE STILL WAITING DISCOVERY??? It's been more than 2 weeks now! How can you make promises in your health plans and be so sluggish when it comes to patients diagnosed with a terminally ill disease! This is *********. We thank God that when they tested my brother more than 2 weeks ago, the cancer hasn't spread to his bone marrow yet. The doctor had hoped to start the treatment the very next week, but we are still waiting...and waiting, the cancer is spreading and my brother is dying Discovery, he is dying.<br> <br> Since the beginning of this whole affair, Discovery has taken 13 days (9 working days) and the doctor's office only 2 days. Unbelievable!<br> <br> Please respond<br> Regards<br> Pieter Lombaard<br>