MY ACCOUNT NOT PAID

I took medical aid and was activated on the 1 September didn't have waiting period as I was moving from camaf to discovery.<br> My child was hospitalised and we got authorisation from discovery. Hospital bill was all paid but lab bill was not paid. When I ask the reason from lab they say my medical aid indicated that my child was not covered surprisingly hospital bill was not paid. I send several emailed to account asking for explanation nothing from them.<br> I call them they send me from post to pillar. I received a call from depth collectors saying I have being listed. I am paying my medical aid every month but don't get service I was promised. Sad for life.....now I will be blacklisted..<br>