Multiple Issues

1. Discovery claims they paid money to me on 29 December for a hospital stay. This money still does not reflect.

2. Why does Discovery not pay the hospital directly?

3. My specialist explained to me that a procedure I am having om Thursday requires a hospital admission. After speaking only to his receptionist, Discovery decides that I should pay R5 000 because they claim based on a conversation with a receptionist that they know better than the specialist. Does Discovery really believe that I want to go to hospital rather than have an in chair procedure? Was Discovery in the consulting room with me when the specialist explained that usually he would do a procedure in the chair but my complications necessitated a theatre in a hospital?